Frequently Asked Questions About My Kids Santa Letters.com

 

Will you send my letter by mail?
No. Our kids Santa letters are designed to be printed out by you at home. We do not mail them out.

How do I get my Santa letter and envelope?
You'll receive an email that contains a link to the page where you can download your letter and envelope. If you don't see the message in your Inbox, please check your spam folder. You can also visit our Retrieve Letters page and enter your email address to access your letter and envelope.

How do I view my letter and envelope?
Your letter and envelope will be displayed in .pdf format. You'll need Adobe Reader to view your letters. If you don't already have Adobe Reader on your computer, you can get the free Adobe Reader download.

How do I print my kids Santa letter and envelope?
When you click on your personalized link, your letter or envelope should open (be sure you have Adobe Reader - see question above). To print, go to File>Print. The Santa letters are designed to print on standard letter (8 1/2 x 11") paper, and the envelope designs should be printed on #10 envelope settings. Be sure to set your printer to these settings so the letter and envelope print correctly.

What should I do if the letter or envelope doesn't print correctly?
If your Santa letter or envelope is not printing correctly, make sure you have selected the correct formats for your printer - Letter (8 1/2 x 11) for the letter and #10 Envelope (4 1/8 x 9 1/2 inches) for the envelope.

How can I make sure my letter or envelope looks great when I print it?
To ensure the best quality possible, use a heavier quality white or off-white paper rather than plain #20 computer paper and be sure to select the highest quality print settings (photo quality) on your printer to get the best quality.

Can I save my letter and envelope to my computer?
Yes, to save the letter or envelope to your computer, go to your personal link, open the file in Adobe Reader and go to File>Save.

How can I make sure my letter or envelope looks great when I print it?
To ensure the best quality possible, use a heavier quality white or off-white paper rather than plain #20 computer paper and be sure to select the highest quality print settings (photo quality) on your printer to get the best quality.

I'm still having problems. How do I contact you?
If you've read the entire FAQ and are still having problems, please email lisa [at] letterssanta.net.